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Store Policies

ORDER PROCESSING

10/14/2011
Most orders begin processing within 24 hours of order placement.

SHIPPING METHOD

10/14/2011
Orders can be shipped via United States Postal Service (USPS) Priority Mail, FedEx or UPS. Any orders shipping to a P.O. Box must be sent via USPS.

PAYMENT

10/14/2011
All payments are securely processed via an SSL secure server. We accept the following types of payments: Visa, MasterCard, Discover, American Express and PayPal. There is no surcharge for using your credit card to make purchases. Please be sure to pr

RETURNS

10/14/2011
Personalized or used items cannot be returned unless defective.  Returns must be post marked no more than 30 days from original shipping date.  All returns must be accompanied by Toluka Paper's Returned Materials Authorization (RMA) form.

REFUNDS

10/14/2011
Refunds will be processed once your item is returned undamaged and in resale condition. Any damaged items will not be refunded. Refunds typically take 10-14 business days to process. Shipping costs or any other costs incurred to receive the mercha

LATE ORDER CHANGES

10/14/2011
If you determine the information you provided in your order to be incorrect or incomplete after your order is placed, please call us immediately at 312.560.6290. Changes to an order may be made prior to proof approval only. Any changes to an order a

VARIATIONS

10/14/2011
Because all items are tailored to your unique data (name, address, party info, etc) size, spacing, and appearance of your printed text and/or motif may vary slightly from the sample shown online. Although we take all necessary steps to keep colors as

PROOFS

10/14/2011

Free proofs are offered for all orders requiring personalization Please select ‘Free Proof’ as a product option when placing your order if you would like to receive one.  Please note that selecting a proof may increase the process

PROOFING ERRORS & DEFECTS

10/14/2011

Text errors found on orders after a final proof has been approved are considered customer proofing errors. Errors of this nature, which are not brought to our attention BEFORE production is completed, are ultimately the fault of the customer and r

CANCELLATIONS

10/14/2011
Because most orders begin processing shortly after placement, all sales are final on items where a proof was not requested. If you requested a proof, you may cancel your order before final proof approval signoff. An additional charge for your proof

PRIVACY

10/14/2011
Toluka Paper respects the privacy of our clients. All information collected from you will be used only by Toluka Paper. We do not sell or distribute your information to any outside companies or services.  We may, however, send occasional mailing